Our Practice is unsure whether it is time to change or upgrade our Practice Management billing software system.  What should we be looking for and when is it time to make a change?

 

Changing your Practice Management (PM) billing system is a daunting task for most Practices.  Unfortunately, for this reason, many Practices continue to use antiquated software that fails to meet their current needs, and hinders their day-to-day processes and procedures.  A Practice's billing software is fundamentally important to all aspects of operations.  Failing to upgrade could potentially cost your Practice thousands of dollars each year.  

  

Is it time for your Practice to make a change? Use the questions below to begin analyzing whether your current system is in need of an upgrade.  

 

1. How long has your Practice been utilizing the current system? If it's been around longer than you, and you've been in the Practice for 10 years, it's probably time for an upgrade or change.

2.  Is your Practice thinking of implementing an EMR in the near future?  If the answer is yes, but your current system doesn't integrate with EMR, that interface could be very challenging and costly!  Additionally, selecting an EMR or EHR that is certified through the Certification Commission for Healthcare Information Technology (CCHIT)  should be at the top of your list. (The Commission is a recognized certification body for electronic health records and their networks, more information can be found at www.cchit.org).

3. Does your system create reports that are accurate and helpful in analyzing financial productivity, monitoring third party payor contracts and managing accounts receivable in an effective way? Many systems are lacking in this area, is yours one of them?

4. Does your staff like the current system or do they have justified complaints about its lack of capabilities? If your staff never says a nice thing about the system, it definitely may be time for a change.  Make sure to get your staff's input when evaluating a new system.

5. What are you currently paying for your system?  Support? Clearinghouse fees? Statement fees? Maintenance? Feel like you pay hidden fees for your current software?  Try adding all these fees up- it may be costing you more than if you went out and purchased that new system.

 

Keep in mind that any change takes time, especially one as large as overhauling your billing system.  It is a complex and comprehensive process that will typically take months to accomplish.  SHR has assisted many Practices through this process.  If you are contemplating a change and think you need extra support,  contact SHR today.